Full-time | Based in Austin, TX

At Graceful Spaces, we believe in the power of thoughtful organization to bring clarity, ease, and beauty to everyday life. The Client Connections Coordinator plays a vital role in ensuring that belief comes to life—serving as the first point of contact and a steady guide throughout the client journey.

This is a relationship-driven, detail-oriented, and strategic role for someone who thrives in high-touch service environments and brings professionalism to every interaction. If you’re energized by creating seamless experiences, nurturing long-term relationships, and supporting a growing, service-focused company, this role was designed with you in mind.

Key Responsibilities

• Serve as the first point of contact for new and returning clients

• Lead discovery calls and consultations (virtual & in-person)

• Match clients with the right Graceful Spaces service based on their needs

• Manage the full client pipeline—from first inquiry through booking and post-project care

• Maintain client scheduling and CRM tools

• Draft and deliver proposals and invoices with accuracy and professionalism

• Partner with marketing on outreach efforts and aligned campaigns

• Support business development efforts, including community events and partnerships

• Track and analyze client data and sales metrics to refine processes

• Oversee client follow-up, review requests, and relationship-building touchpoints

What We’re Looking For

• Monday–Friday availability between 7:00 AM–6:00 PM

• Based in Austin with reliable transportation for in-person consultations and events

• 3+ years of client-facing experience in sales, service, or relationship management

• Excellent communication skills—verbal, written, and interpersonal

• A strategic thinker who leads with warmth, clarity, and confidence

• Highly organized with strong follow-through and attention to detail

• Familiarity with CRM platforms and a comfort with digital tools

• Self-motivated and comfortable in a dynamic, growing business

• Available for occasional off-hours communication and local travel

What You Can Expect

• A collaborative, values-driven environment

• Work that is meaningful, elevated, and client-focused

• Ongoing opportunities to grow within a high-performing, heart-led team

• A leadership role where your contributions shape client experience, team culture, and business growth

25–30 hours / week

The Product & Special Services Manager’s role is to lead and grow the product department while supporting client projects with excellence. This role guides and develops a small team of Product Specialists and Delivery Associates, ensuring they thrive while maintaining the Graceful Spaces standards, vernacular, and CEO method.

A Product & Special Services Manager will be responsible for shaping product strategy, overseeing special projects, and serving as the connection between clients, vendors, and our internal teams. This role balances creative ideas with operational excellence—solving problems, improving processes, and ensuring products and services are executed with both style and precision.

Responsibilities include managing the activities of the product team, mentoring and inspiring direct reports, and ensuring projects run smoothly from start to finish. The Manager will oversee product selections, vendor relationships, and delivery coordination, while also supporting cross-department collaboration to drive client satisfaction and company growth.

An ability to balance design trends with operational needs is critical. It’s important to have a working knowledge of storage solutions, furnishings, and home products, as well as an aptitude for turning ideas into beautifully executed results. The Manager will be expected to oversee project success, keep department trackers updated, and provide regular progress and budget updates to leadership. Using their gifts to grow the business, the Product & Special Services Manager will display genuine dedication to company success and a desire to support client goals.

What this role is:

• Leading product + special projects with style and precision

• The connection between clients, vendors, and our product, in-home, and virtual teams

• A balancing act between creative ideas and operational excellence

• Solving problems and improving processes across the department
  

What this role is NOT:

• A solo act - collaboration is key!

• Only design or only logistics - it is both

• A “set it and forget it” role - things move fast around here!

• About doing everything yourself - we value delegation and team empowerment

Schedule. Monday–Friday, primarily during business hours, with flexibility for occasional client or vendor needs. Reliable transportation to client homes and vendor locations in the Austin area (Lakeway, Westlake, Dripping Springs, Spicewood, etc.) is required.

Education. We require that our Product & Special Services Manager has earned an Associate’s Degree or a Certification of any type in any field of study. Previous management experience is required.

10–15 hours / week

The Product Specialist’s role is to support the Graceful Spaces Signature Organizing service through product research, sourcing, and management. This position ensures orders are accurate, budgets are maintained, and every product meets the company’s high standards of quality and functionality.

A Product Specialist will be responsible for preparing and planning behind the scenes for custom organizing projects, providing the support our clients and in-home team need to turn ideas into actionable plans. This includes researching and procuring products for a wide variety of residential spaces, managing budgets, and ensuring selections reflect both design and function.

An ability to balance creativity with logistics is critical. Product Specialists will be expected to identify the most effective solutions, keep detailed order and budget records, and provide consistent updates to the organizing team. Dedication to accuracy, design sensibility, and organizational excellence are essential to success in this role.

What this role is:

• Behind-the-scenes preparation and planning for custom organizing projects

• Product research and procurement for a large variety of residential spaces

• The support our clients and in-home team need to turn ideas into actionable plans

• Someone who doesn’t stop until the find the perfect product solution
  

What this role is NOT:

• A field-only or heavy install role (90% remote - periodic on-site/in-store product review)

• Purely creative - logistics are half the magic

• Random admin work - your focus will be on project-planning and product sourcing

• Static - client projects and needs are always evolving - you will need to role with change!

Schedule. Primarily remote, with occasional on-site or in-store product reviews as needed. Flexible part-time schedule (10–15 hours/week) based on project demands.

Education. We require that our Product Specialists have earned an Associate’s Degree or a Certification of any type in any field of study. Previous experience in design, logistics, or product sourcing is preferred.

10–15 hours / week

The Product Specialist for Sourced by Graceful Spaces delivers a luxury, turn-key product sourcing experience by curating elevated home essentials, functional décor, and lifestyle solutions. This role ensures that client selections are both design-forward and highly functional, while also tracking and managing orders and inventory with precision.

A Product Specialist will be responsible for sourcing luxury products, spotlighting innovative brands, and consistently sharing bespoke selections that enhance the client experience. This position combines client-facing service, vendor collaboration, and partnership with the Marketing team to highlight products and promote the Sourced service.

An ability to balance creativity with meticulous organization is critical. Product Specialists will be expected to maintain an awareness of retail trends, identify elevated solutions tailored to client needs, and contribute to the seamless execution of luxury sourcing projects.

What this role is:

• A high-end personal shopper for home essentials + lifestyle needs

• All about knowing and loving luxury brands, retail trends, and quality products

• Curation of bespoke, elevated selections that will wow clients 

• A combination of client-facing service, team collaboration, and Sourced product and service promotion (capturing content for our Marketing team)
  

What this role is NOT:

• A bargain hunter - this is about quality and fit, not the lowest price

• A desk-only job - expect client meetings, vendor visits, and product installation 

• A general organizer - your focus will be on home essential selection + luxury experience

• Passive - your taste and proactive input shape the outcome of our projects

Schedule. Part-time (10–15 hours/week), with a mix of remote work, client meetings, vendor visits, and occasional product installations.

Education. We require that our Product Specialists have earned an Associate’s Degree or a Certification of any type in any field of study. Previous experience in retail, sourcing, or design-related roles is preferred.

30-35 hours / week.

The Lead Organizer’s role is to help individuals and families sort out the various spaces in a residential home. This role guides and supports clients to manage and organize their lifestyle, family, and their environment while maintaining the Graceful Spaces standards, vernacular, and CEO method. Leading a team, the Leader Organizer will manage the activities of an Associate Organizer as well as utilize the support of Support Organizers to complete large full home projects, demonstrating flexibility, high standards, and dedication to customer service.

A Lead Organizer will be responsible for the implementation of efficient organizational systems and processes and to identify areas for improvement. This job can be carried out in a variety of different settings, and organizers complete tasks ranging from organizing filing systems and cleaning out closets to developing better home management systems. Lead Organizers will direct a team of organizers to create different organizing solutions and systems for a host of spaces, ranging from closets and pantries to bedrooms and mudrooms. Having the ability to quickly identify necessary and unnecessary objects in a room is essential.

An ability to sort and categorize in detail using the CEO method is critical. It’s important to have a basic working knowledge of furniture placement, available storage solutions, and common names for closet organizers, storage boxes, and bins, as well as a list of places (online or off) where these items are available. Lead Organizers will be expected to oversee project success, keep a detailed Project Tracker, and ensure the project is within budget and scope of labor. Client communication will be imperative. Using the Graceful Spaces culture and vernacular budget and progress updates will be provided by the Lead Organizer to clients and owners daily. Using their gifts to grow the business a Lead Organizer will display genuine love for company success as well as a desire to support client goals.

Physical Requirements. Can lift 50 pounds, climb stairs, use a step stool or small ladder. Organizing requires mental and physical stamina. Working in many different homes requires the ability to tolerate typical household odors that derive from pets, dust, smoke or fragrances. (We do not work in excessively dirty or unsafe homes.) Be in proper uniform while organizing or representing Graceful Spaces.

Schedule. Monday - Friday between 7:00AM - 6:00PM. Reliable transportation to client homes in the Austin area (Lakeway, Westlake, Dripping Springs, Spicewood, etc.) is required.

Education. We require that our Lead Organizers have earned an Associate’s Degree or a Certification of any type in any field of study. Previous Professional Organizing experience is required.

25-30 hours / week.

The Senior Associate Organizer’s role is to help individuals and families sort out the various spaces in a residential home. The Senior Associate Organizer is responsible to help drive the success of in-home projects by supporting the Team Lead with the management of labels, Product Calculator, and Project Tracker. With the lead of the Lead Organizer, the Senior Associate organizer will manage the activities of a full team including: Associate Organizer as well as utilize the support of Support Organizers to complete large full home projects, demonstrating flexibility, high standards, and dedication to customer service. 

Schedule. Monday - Thursday 8:45 - 2:30. Reliable transportation to client homes in the Charleston and Austin area is required.

Physical Requirements. Can lift 50 pounds, climb stairs, use a step stool or small ladder. Organizing requires mental and physical stamina. Working in many different homes requires the ability to tolerate typical household odors that derive from pets, dust, smoke or fragrances. (We do not work in excessively dirty or unsafe homes.) Be in proper uniform while organizing or representing Graceful Spaces.

Education.  We require that our Senior Associate Organizers have earned an Associate’s Degree, a Certification of any type in any field of study, or 1-2 years of proven experience as a Professional Organizer.

Skills.

• Self-motivated – organizers usually work independently, and these self-starters must keep themselves focused and motivated

• Time management – organizers must manage their time effectively to meet deadlines and to work to strict schedules with various clients

• Networking – finding new clients and promoting a business requires a positive and fun personality and great networking skills. Organizers should be comfortable talking to new people and communicating their ideas to teams and clients

• Focused – this job often involves repetitive or mundane tasks, such as organizing files or clearing out closets, so organizers need strong focus

• Interpersonal skills – organizers work with different clients and a range of personalities, so they need great interpersonal skills to communicate effectively, listen to clients’ needs and requests, and have great etiquette
  

20-25 hours / week.

The Associate Organizer’s role is to help individuals and families sort out the various spaces in a residential home. This role guides and supports clients to manage and organize their lifestyle, family, and their environment while utilizing the Graceful Spaces standard and methods, keeping client goals in mind and producing a balance of form and function. Working as part of a team, the Associate Organizer will support the Lead Organizer as well as utilize the support of Assistant Organizers to complete large full home projects.

An Associate organizer will support the Lead Organizer to implement efficient organizational systems and processes and identify areas for improvement. This job can be carried out in a variety of different settings, and organizers complete tasks ranging from organizing filing systems and editing out closets to developing better home management systems. Associate Organizers will create different organizing solutions and systems for a host of spaces, ranging from closets and pantries to bedrooms and mud rooms. The ability to quickly identify necessary and unnecessary objects in a room is essential. An ability to sort and categorize in detail using the CEO method is critical. It’s important to have a basic working knowledge of furniture placement, available storage solutions, and common names for closet organizers, storage boxes, and bins, as well as a list of places (online or off) where these items are available.

Schedule. Monday - Thursday 8:45 - 2:30. Reliable transportation to client homes in the Austin area is required.

Physical Requirements. Can lift 50 pounds, climb stairs, use a step stool or small ladder. Organizing requires mental and physical stamina. Working in many different homes requires the ability to tolerate typical household odors that derive from pets, dust, smoke or fragrances. (We do not work in excessively dirty or unsafe homes.) Be in proper uniform while organizing or representing Graceful Spaces.

Education. We require our Associate Organizers to have earned an Associate’s Degree or a certification in any field of study. Onboarding and training are integrated into a cumulative six-project process, followed by a formal assessment to ensure proficiency and alignment with our standards.